Refund policy

REFUNDS
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@nekmitusa.com.

 

RETURNS

30 DAY MONEY BACK GUARANTEE

Return undamaged products for a full refund within 30 days of the order date. Your refund will be processed after we receive and inspect the item.

* Returns must include all accessories.
* Items must include original packaging.
* For non-quality related warranty claims, buyer is responsible for shipping costs. Nekmit only refunds the cost of the product itself.
* Returns may be rejected if the item does not include all accessories or original packaging.

 

LATE OR MISSING REFUNDS

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@nekmitusa.com.

 

SALE ITEMS
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

 

EXCHANGES 
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@nekmitusa.com and send your item to: 22380 Van Buren Boulevard, Suite 101, Riverside, California 92518. (Please contact us by email in advance before mailing.)

 

GIFTS 
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

 

SHIPPING
To return your product, you should mail your product to:

22380 Van Buren Boulevard,

Suite 101, Riverside,

California 92518

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.